Product & Support FAQs

You will get an order acknowledgment after placing your order, but please note that this is not a confirmation.

Once orders have been placed, they cannot be modified online. Please call us at 1-866-595-5015 or email at [email protected].

We make every effort to keep all items in stock, but occasionally, products may sell out. If an item qualifies for a raincheck at the sale price, this will be indicated on the product page. Simply place your order to secure the sale price, and we will ship the item as soon as it is back in stock.

First, you will receive an order confirmation, which may take up to one business day after placing your order.

Second, you will be notified once your order is prepared for shipping.

Your payment will be processed only after we have confirmed our ability to fulfill your order.

We strive to ship orders containing in-stock items within one business day.

Orders shipping to addresses within our Local Delivery Area will be delivered on the next available delivery run for that location.

Orders delivered locally will include proof of delivery upon completion.

If your parcel arrives damaged, please contact our team at 1-866-595-5015 or [email protected] for further instructions.

Orders can be placed online and picked up in-store. Please visit the Order Pickup Desk to collect your order.

Prices may differ if a supplier has a Minimum Advertised Price Policy (MAPP) in place for an item.

If you find a lower price from a Canadian retailer with the item in stock, let us know! We will do our best to match the price. Price matching is evaluated on a case-by-case basis and is not guaranteed.

All prices on our website are listed in Canadian dollars and do not include taxes. Taxes are applied at checkout.

Occasionally, our sale prices are lower than what we are allowed to display online. To inquire about pricing, please call us at 1-866-595-5015 or [email protected]. You can also log in to your Millbank Hardware account to see full pricing.

Contact us at 1-866-595-5015 or [email protected] for a Return Merchandise Authorization (RMA). We will provide you with a copy of the RMA. Once we receive the item in re-sellable condition, we will issue a refund for the purchase amount. Please note that shipping costs are non-refundable.

Yes! We gladly accept returns at our store located at 7003 Raymond Dr., Millbank, ON.

Once your return is processed, funds will take 5-7 business days to be credited back to your card, depending on your bank.

Unfortunately, our system does not allow order modifications. However, you can return an item and place a new order for the replacement.

A Customer Account allows you to save shipping and delivery details, create wish lists and frequently purchased item lists, view purchase history, and access full promotional pricing.

A Credit Account includes all the benefits of a Customer Account but also allows you to charge purchases to your account.

As we transition to our new web store, we will do our best to match your new online account with your existing Millbank Hardware account. For assistance, please contact us at 1-866-595-5015 or [email protected].

Yes! We accept credit account applications from existing customers in good standing. You will need to complete a credit application form and return it to [email protected].

Applications are reviewed on a case-by-case basis, and approval is subject to credit limits, terms, and conditions.

While we offer a wide range of products online, not all items from a given supplier are available on our site. If you're looking for a specific product, please contact us at 1-866-595-5015 or [email protected] to inquire about a special order.

Some products may not be available for online purchase due to shipping constraints. Additionally, items could be out of stock, discontinued, or on backorder.

Our flyers are available online, and you can also request printed copies to be mailed to you.

Subscribe to our e-marketing to receive exclusive online offers, special promotions, personalized coupons, and flyers based on your preferences. You can unsubscribe at any time.